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About Us

Gecko Trail Costa Rica – Where Pura Vida Meets Swiss Quality

 

Gecko Trail is a professional and knowledgeable travel agency based in Costa Rica. We offer a wide selection of tours, activities, hotels and transportation all over the country. Specialists in creating customized vacations, we ensure a safe and hassle-free experience showcasing the best Costa Rica has to offer. Whether you are travelling alone, on your honeymoon, with a family, or in a group, our experienced vacation planners will set up a unique experience based on your needs and budget. Gecko Trail design your holiday to meet your personal specifications, providing enough time to enjoy the incredible nature and perfectly balanced with the right mix of adventure activities and relaxation at the beach.

 

Meet the Gecko Trail Team

 

 


Tell us about your trip! We greatly appreciate the trust you place in us for your travel planning needs and we value you as a client, so we would love to hear feedback about your trip. Your feedback allows us to constantly improve in order to provide stellar service for our clients.

 

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   We stand for excellence in customer service.

   We offer innovative and authentic travel options.

   We believe in professionalism at all times when dealing with clients and vendors.

   We strive for the best quality possible.

   We use local providers to help the local community grow in a sustainable way.

   We provide fair employment to our staff including extensive training and fair salaries.

   We work and live where you spend your holiday – this guarantees that we know what we’re talking about.

  We support the community by working on various local projects, committees and supporting charitable efforts.

We are certified by ICT, the official government licensing body for tourism businesses, to provide travel agency and tour services.
This gives you the extra protection of knowing our services are verified by the Costa Rican government.

ict

The project of the Code of Conduct is an initiative of the World Tourism Organization (WTO), ECPAT International and UNICEF. It seeks the participation and commitment promise of the tourism industry to disesteem and sanction the commercial sexual exploitation of children and adolescents associated with travel and tourism. In August 2003, as part of the commitment of the tourism sector to contribute to the betterment of the quality of life of the population in general and the protection of the fundamental rights of childhood and adolescence, the project of the Code of Conduct for the Protection of Children and Adolescents from Commercial Sexual Exploitation in Travel and Tourism in Costa Rica was formed. Gecko Trail Costa Rica has signed the Code of Conduct and has a firm commitment to preventing sexual exploitation of children and adolescents in all our destinations within the country.

code-of-conduct

  Full payment is required at the time of reservation to secure your spot. We will email you a confirmation so you will be fully paid up on the day of your trip.
  For last minute bookings please check availability first.
  Quotes received over the phone are not binding unless confirmed in writing by one of our agents.
   Once your tour/transport is accepted, we will email you a confirmation notice.
   If we are unable to accommodate you on your selected tour or transport, we will either offer you a refund according to our terms and conditions or an alternative option, to be chosen at your discretion.
   For multi-day packages, we ask for a 50% deposit before we can guarantee any reservation. Full payment must be received three to four weeks before the start of your tour.
   If you choose to pay with a credit card (Visa or Mastercard only) through our bank (Banco Nacional), the charge will be made in US dollars. However, your bank may still add a “foreign transaction fee” to your charge even if your credit card account is in US$.  We only charge in US$, unlike other companies who quote the price in dollars and then charge in Costa Rican colones, which is then converted back by your bank at a different exchange rate (this can often cost you an additional 5-10%).

 

Security of your payments and information

   Our payment partners (Visa and Mastercard via Banco Nacional and Paypal) guarantee the security of your personal and credit card information.

  For online payments, your credit card and banking information is not stored or transmitted to Gecko Trail Costa Rica but is securely processed and stored by the payment provider who only passes on the result and amount of your payment.

  Gecko Trail Costa Rica is authorized by Visa, Mastercard and Banco Nacional to accept electronic transactions. For payments made by Visa or Mastercard through the Banco Nacional Pay By Credit Card button, you can ensure added security by enrolling your card with Verified by Visa or Mastercard SecureCode.

  Your personal information is collected only on our secure encrypted site that is guaranteed authentic and secure by  Comodo.



  Most tours and activities run daily unless they have reached capacity on your date or have not reached a minimum number of persons required for the tour to operate. If we are unable to accommodate you on your chosen date, we will, at your option, either reschedule your date or promptly refund your payment, less bank fees.

  Transportation services are for transport of tourists with normal luggage and each provider will have their own limits. Shared ride services do not transport pets, contact us for options if you have a pet accompanying you. Transportation of pets, additional luggage, or large items must be arranged ahead of time. An additional charge may apply.

  Should your plans change and you need to make changes, we will work with the supplier to either accommodate you at another time or refund your money according to our terms & conditions.

  The client is responsible for any fees charged by the vendor as they have committed resources to your arrangement and may have more restrictive policies. The more notice you give us, the more likely we will be able to re-accommodate you.

  Tours will depart daily regardless of weather unless conditions would make it unsafe so please be prepared for the possibility of rain.

  Cancellation charges vary by the provider, please contact us for details.

  Cancellations with less than 48 hours notice are non-refundable.

  Cancellations of single bookings will incur a $15 cancellation fee (plus any bank or vendor charges). Changes of dates or times may be possible without a fee depending on availability or vendor policy; otherwise the cancellation fee will apply.

  All cancellations of multi-day package bookings will incur a minimum $50 cancellation fee, increasing with the amount of time we spent on your booking plus any bank or vendor charges, as these require substantial staff and planning time.

  Cancellations are subject to bank imposed fees which are generally 3% to 5% of the amount. Or we will be happy to apply your payment to another service.

  Cancellations must be made in writing.

  For arrangments within Costa Rica please always make sure to carry a copy of your valid passport and your last entry stamp with you.

  For day and multi-day trips that involve a border crossing, you must carry your valid passport and a copy of it with you at all times. We also recommend you have a printed version of your flight ticket, to prove that you will leave the country. Border crossing fees may apply.

Can’t find what you are looking for? Have questions? Contact us!

All the tours and packages on this website are sourced and arranged by Gecko Trail Costa Rica. We are happy to put together a package of activities that suit your needs or answer any questions you have about the tours and activities we have listed here. You can contact us by email, online chat or by telephone.

Email:
Email us at info@geckotrail.com. We are open seven a day, between 8am and 8pm and endeavor to respond to all emails within 24 hours. If you haven’t received a response within that timeframe, please check your spam folder or contact us again.

If you would like us to design a personalized package of accommodation, transport and activities, fill out our Costa Rica trip planner.

Telephone:
Call us in Costa Rica on +506 2756 8159 (that’s 011-506-2756 8159 from USA/Canada and 00-506-2756 8159 from most other parts of the world) or on our U.S. number, 1 415 230-0298, which automatically forwards to Costa Rica.

Alternatively, call us free on Skype.